How can we help?

FAQ

Order

I placed an order, but never received an email confirmation

If you did not receive an email confirmation from NatxCustomStyle within an hour of placing your order, be sure to check your Spam folder. If not then you may have entered your emailing address incorrectly.

If you are still unable to locate your email confirmation from your order, please contact us at Info@NatxCustomStyle.com

How do I change/cancel my order?

We know how important your package is and we aim to ship orders out as quick as possible. Once an order has been place we are unable to cancel the shipment and the payment process.

Why was my order canceled?

We were unable to verify your billing information and/or your billing address does not match the credit card on file for the order.

Checking out with PayPal Express

Please note that if you chose to check out by using PayPal Express, you are are first taken to a verified and protected PayPal page  to enter your credit card information and billing address. After this step, your shown available shipping methods and are redirected to the checkout page.

How can I track my package?

Once you have placed an order you will receive an order confirmation email, within your order confirmation email you will receive a link that will enable you to track your package and it's status.

Returns

Does NatxCustomStyle accept Returns?

Yes. Please read our Refund Policy for detailed information in regards to our return policy.

How do I ship my order back to you?

On our main homepage under the 'Need Help?' tab select Start a Returns, and it will instruct you on our simple return process. Or you can simply click the link below.

If you choose to ship your return back with your own carrier please follow the instructions on our return policy.

Shop Now, Pay Later FAQ's

ZIP

What is ZIP?

ZIP is an installment payment platform that enables you to split your payments up into 4 easy interest free installments using a credit or debit card every 2 weeks. You pay 25% at checkout and then a further 25% every two weeks. Your order total must be equal to or greater than $35.00 (with discounts applied). The best part? The product will ship at the same time it would if you paid with any other payment type!

How to sign up for ZIP?

You must:

• Live in the US

• Be at least 18 years old

• Have a valid and verifiable mobile number

• Use a US credit or debit card to make a purchase

Does ZIP charge any fee's?

Yes. 

• $1 per-installment fee, regardless of order size.

• $7 late fee due to insufficient funds or your card is no longer valid. 

• If you are past 7 days late on a payment, there will be a one time $7 additional fee per order.

If I return items from my ZIP order, will I receive a refund?

Yes, you will recieve a refund via store credit in the form of a NatxCustomstyle E-Gift Card. Refunds do not affect your ZIP installments. When returning your items back to us you will still need to complete your payments to ZIP as NatxCustomStyle processes returns and refunds separately.

I need help with my ZIP order

If you need further assistance in regard to your ZIP Account, Please click the link below

- https://help.us.zip.co/hc/en-us/

Shop Pay Installments

What is Shop Pay?

Shop Pay enables you to checkout faster by storing all your shipping, billing, and credit card information, for a more seamless checkout experience. 

What is Shop Pay Installments?

Shop Pay Installments allows you to split your purchase into 4 equal, interest-free installment payments for orders between $50 USD and $1,000 USD.

Are there any fee's with Shop Pay Installments?

There are no additional charges, interest rates, or late fees passed on to customers for Shop Pay Installments.

*However, if a customer doesn't pay their installment, or they make a late payment, then they might not be eligible to make purchases using Shop Pay Installments in the future.

How does Shop pay Installments work?

Once you add items to your cart

- Checkout using Shop Pay

- Select Shop Pay Installments (pay for your order in 4 installments)

After a you select Shop Pay Installments, and review your purchase. You are then presented with one of the following options:

- Make your first payment at checkout

or

- Make your first payment 2 weeks after the purchase was made

The 3 remaining payments are automatically charged to the your debit or credit card every 2 weeks.

* Customers get an email reminder before each payment is charged

*Your credit scores aren't affected if you use Shop Pay Installments.

Afterpay

What is Afterpay?

A installment service that allows you to make purchases today and pay for them in 4 payments made every two weeks without any interest.

How does Afterpay work?

Once you add items to your cart

- Checkout using Afterpay

- Select Afterpay (pay for your order in 4 installments)

After a you select Afterpay, and review your purchase. You will then presented with one of the following options:

- First-time customers would need to register with Afterpay and provide payment details

- Returning customers simply log in to complete your purchase. It’s that easy!

Please note that a minimum purchase amount of $35 must be meet in order to checkout with Afterpay.

If I return items from my Afterpay order, will I receive a refund?

Yes, you will recieve a refund via store credit in the form of a NatxCustomstyle E-Gift Card. Refunds do not affect your Afterpay installments. When returning your items back to us you will still need to complete your payments to Afterpay as NatxCustomStyle processes returns and refunds separately.

I need help with my Afterpay order

If you need further assistance in regard to your ZIP Account, Please click the link below

https://help.afterpay.com/hc/en-us/categories/360001002192-I-m-a-Customer

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