FAQ's

Order

If you did not receive an email confirmation from NatxCustomStyle within an hour of placing your order, be sure to check your Spam folder. If not then you may have entered your emailing address incorrectly. If you are still unable to locate your email confirmation from your order, please contact us at Info@NatxCustomStyle.com

We were unable to verify your billing information and/or your billing address does not match the credit card on file for the order.

Please note that if you chose to check out by using PayPal Express, you are are first taken to a verified and protected PayPal page  to enter your credit card information and billing address. After this step, your shown available shipping methods and are redirected to the checkout page.

Shipping Information

We know how important your package is and we aim to ship orders out as quick as possible. Once an order has been place we are unable to cancel the shipment and the payment process.

Once you have placed an order you will receive an order confirmation email, within your order confirmation email you will receive a link that will enable you to track your package and it's status.

Returns and exchanges

On our main homepage you will see Returns once you click the link it will instruct you on our simple return process.

Yes. Please read our Refund Policy for detail information in regards to our return and exchange policy

Quadpay

Quadpay is an installment payment platform that enables you to split your payments up into 4 easy interest free installments using a credit or debit card every 2 weeks. You pay 25% at checkout and then a further 25% every two weeks. Your order total must be equal to or greater than $35.00 (with discounts applied). The best part? The product will ship at the same time it would if you paid with any other payment type!

You must:

• Live in the US

• Be at least 18 years old

• Have a valid and verifiable mobile number

• Use a US credit or debit card to make a purchase

Yes.

• $1 per-installment fee, regardless of order size.

• $7 late fee due to insufficient funds or your card is no longer valid.

• If you are past 7 days late on a payment, there will be a one time $7 additional fee per order.

Yes, you will recieve a refund via store credit in the form of a NatxCustomstyle E-Gift Card. Refunds do not affect your QuadPay installments. When returning your items back to us you will still need to complete your payments to QuadPay as NatxCustomStyle processes returns and refunds separately.

If you need further assistance in regard to your Quadpay Account, Please click the link below

- https://help.quadpay.com/hc/en-us