If you did not receive an email confirmation from NatxCustomStyle within an hour of placing your order, be sure to check your Spam folder. If not then you may have entered your emailing address incorrectly.

If you are still unable to locate your email confirmation from your order, please contact us at Contact@NatxCustomStyle.com

We know how important your package is and we aim to ship orders out as quick as possible. Once an order is placed, we are unable to alter or cancel the shipment/payment process.

Should the item(s) not work out, you can return it for your preferred style. As a reminder, domestic return shipping is free

We were unable to verify your billing information and/or your billing address does not match the credit card on file for the order.

Please note that if you chose to check out by using PayPal Express, you are are first taken to a verified and protected PayPal page  to enter your credit card information and billing address. After this step, your shown available shipping methods and are redirected to the checkout page.

Once you've placed an order you will receive an order confirmation email, which will have a link that will enable you to track your package and it's status. Or you can simply tap Track Your Order. 

Currently at this time NatxCustomStyle does not offer exchanges

We have the following Domestic shipping options available:

• Standard - 2 to 8 business days
• Ground - 1 to 3 business days
• Expedited - Overnight

Please allow 1 - 3 days for order processing.

*Shipping charges for your order will be calculated and during checkout.

Yes. International shipping rates vary depending on location and weight of the package.

*Please Note International Customers are held liable for any customs and taxes fee imposed during or after shipping (tariffs, taxes, etc.).

For more information view our Shipping Policy

Yes. Please read our Refund Policy for detailed information in regards to our return policy.

After receiving your return and inspecting the condition of your item, we will notify you if your return is accepted or declined via email.

If approved, we will process your return in the form of store credit (E-Gift Card).  Please allow at least 10 days from the receipt of your item to process your return.

On our main homepage under the 'Need Help?' tab select Start a Returns, and it will instruct you on our simple return process. Or you can simply click the link below. 

If you choose to ship your return back with your own carrier please follow the instructions on our return policy.

ZIP is an installment payment platform that enables you to split your payments up into 4 easy interest free installments using a credit or debit card every 2 weeks. You pay 25% at checkout and then a further 25% every two weeks. Your order total must be equal to or greater than $35.00 (with discounts applied). The best part? The product will ship at the same time it would if you paid with any other payment type!

Yes, you will recieve a refund via store credit in the form of a NatxCustomstyle E-Gift Card. Refunds do not affect your ZIP installments. When returning your items back to us you will still need to complete your payments to ZIP as NatxCustomStyle processes returns and refunds separately.

If you need further assistance in regard to your ZIP Account, Please click the link ZIP Help

Shop Pay enables you to checkout faster by storing all your shipping, billing, and credit card information, for a more seamless checkout experience. 

Shop Pay Installments allows you to split your purchase into 4 equal, interest-free installment payments for orders between $50 USD and $1,000 USD.

There are no additional charges, interest rates, or late fees passed on to customers for Shop Pay Installments.

A installment service that allows you to make purchases today and pay for them in 4 payments made every two weeks without any interest.

Yes, you will recieve a refund via store credit in the form of a NatxCustomstyle E-Gift Card. Refunds do not affect your Afterpay installments. When returning your items back to us you will still need to complete your payments to Afterpay as NatxCustomStyle processes returns and refunds separately.

If you need further assistance with your Afterpay Account, Please click the link AfterPay Help