Thank you for shopping at NatxCustomStyle, we hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason you may return it to us in the form of store credit (E-Gift Card).

 

U.S RETURNS

 

ALL U.S returns must be sent back to us within fourteen (14) days of the delivery date. All returned items must be in new and unused condition, with all original tags and labels attached.

* Free gifts, promotional items or gift cards are not returnable!

 

International Returns

Currently NatxCustomStyle does not offer free return shipping to our international customers, we apologize for any inconvenience that this may have caused you. If you still would like to return an item please follow the instructions below.

All International returns must be sent back to us within twenty one (21) days of the delivery date. All returned items must be in new and unused condition, with all original tags and labels attached.

* Free gifts, promotional items or gift cards are not returnable!

 

How do I return an item?

1. Visit our Returns Center
2. Fill out the return form
3. Follow the instructions and select the item(s) you want to return
4. Once your request is approved, you will receive an email confirmation with shipping guidelines.

 

 

Return Shipping Charges

All U.S based customers will not incur a shipping charge when returning an order back to our warehouse, using our pre-paid return labels.

*Please note, if you are a U.S based customer and choose NOT to use our pre-paid return labels. You will be responsible for all return shipping charges which are nonrefundable.

If you choose to ship with your own carrier please send your returned package to:

 

NatxCustomStyle Returns

P.O Box 52113

Philadelphia, PA 19115

 

We strongly recommend that you use a trackable method to mail your return, if you choose to use your own carrier.

 

We are not held liable for ANY packages lost during the transit process.

 

  

REFUNDS

 

After receiving your return and inspecting the condition of your item, we will process your return in the form of store credit (E-Gift Card). Please allow at least ten (10) days from the receipt of your item to process your return. We will notify you by email when your return has been processed and approved. 

 

Damaged/Defective Items

You must report all damaged/defective items to us within 7 days of receiving your item in order for use to process your return effectively. In some instances certain defective items are able to be refunded in your original form of payment if the option is available to the customer at the time. 

 

For defective or damaged products, please contact us at

Info@NatxCustomStyle.com

 

EXCEPTIONS    

 

For reasons due to consumer protection and health codes, certain items are not able to be returned.

 

 

The following items cannot be returned or exchanged:

- FINAL SALE ITEMS
- CLEARANCE ITEMS
- LINGERIE
- BODYSUITS

 

Final Sales Items

All items listed as Final Sale are Non-returnable. In an event of an unauthorized return, NatxCustomStyle reserves the right to apply 50% restocking fee for the following items Bodysuits, Swimsuits, Lingerie or Final sale items.

 

Please Note

           

We will NOT accept any returned items that are worn, washed or damaged. If the Returned item is worn, washed or damaged the price of the item will get deducted from final return amount in the form of store credit (E-Gift Card) with a 25% restocking fee as well.

 

Refusal Order & Un-deliverable Address

Orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address will be charged a 25% restocking fee as well as shipping cost.

 

WARDROBING

We reserve the right to solely define and limit, refuse, and/or reject from customers at any time due to:

- An irregular or excessive returns history indicative of "Wardrobing" (Buying clothes or other items for one-time use and then returning them)

- An irregular or excessive returns history involving worn, altered, laundered, damaged or missing items

- Potential fraudulent or criminal activity (Using a reused, found, stolen, or altered receipt to return goods)

 

QUESTIONS

 

If you have any questions concerning our return policy, please contact us at: 

Info@NatxCustomStyle.com